QUALIFICATIONS SUMMARY -------------------------------------------------------------------------------------------

I have over seven years of experiences in customer services, including working with varies diverse background, International patients, and Family.  I am currently working in Office of Patient Experience and I greet patients, visitors and family. I handle customer complaints, Administrative task and oversight on patient care experience and intervene as necessary. Working as Patient Coordinator l, I coordinate and facilitate patient experiences: I also work closely with External physicians, appointment coordinators, patient and family to provide the exceptional patient experiences and service recovery when needed.  Furthermore, I am knowledgeable of ethical, compliance and regulatory standards for department institution.

 

CORE KNOWLEDGE & SKILL AREAS

·  Analytical & Quantitative Analysis | Strategic Research & Analysis | Strong interpersonal skills

·  Relationship Building with Vendors | Highly organized | Prioritizing Workflow Planning

·  Multi-tasking various projects| Interacting at Profession level with individual and diversity background

TECHNICAL SKILLS

Databases:Oracle, MS Access, RulePro, Midas Plus, PPI, MSS

Tools:MS Project, Pivot table, Visio, Access, Word, Outlook, Excel, PowerPoint; Crystal Report and Business Objects, Synthesis, Oneview, Lawson

Platforms:Windows NT/2000/XP, Mainframe, MSDOS, Health Quest, Artiva, MRIS, Cerner and Virtual Merchant Payment

 

PROFESSIONAL WORK EXPERIENCE -------------------------------------------------------------------------------

 

Patient Experience Coordinator I | Mayo Clinic of Rochester, MN 55905 | June 2015- Present

·  Interacting with other Patient Experience Coordinators and receiving case specific direction

·  Greeting Patients, family, visitors and handling customer complaint

·  Being liaison between Mayo Clinic and varies diverse background including international and domestic

·    patient

·  Working collaboratively with physician allied health staff, and patients in a variety of locations

·  Maintaining close interaction and collaborating with outpatient and inpatient division in responding to patient documenting interactions, concerning in the database, and assisting in service role through institutional projects directing and approving by Office of Patient Experience manager

·  Knowledge of Mayo Scheduling systems and process, registration, medical records and desk operations

 

VOULNTEER EXPERIENCE ---------------------------------------------------------------------------------------------­­­­­

Events and Wedding Coordinator| Special Events and Wedding Planner, Rochester MN 55901| June 2002-Present

·  Decorating entire events such as, center pieces, backdrop draping, Ceremony and Flora arranging

·  Coordinating  entire events including, Ceremony, rehearsal, music, food, dance, set-up and take-down

·  Arranging vendors, scheduling, invitations, menu, transportation and orchestrate

·  Negotiating to work out prices with clients and contractors

·  Attending Wedding Extravaganza, Trade Convention, and networking with other business

·  Handling the Budget to make sure it stays within the budget

·  Overseeing and monitoring the entire event to insure all events running smoothly and on time

 

Executive Chair of Education Committee| National Association for the Advancement of Colored People (NAACP), Rochester MN| September 2012-2014

·  Preparing project plans specifying deliverables, strategy, staffing, scheduling, identifications of risk contingency plans allocation of available resources

·  Responding to request for changes from original specifications. Assessing variances form the plan and developing and implementing changes as agreed upon to ensure project meet time, cost and quality objectives

·  Directing and coordinating activities of project personnel to ensure project progresses on schedule and wit in prescribe budget

·  Conducting formal business review at project milestone and completion to confirm acceptance and satisfaction

·  Defining project requirement with supports, subject matter experts and functional leads. Determining goals, time frame, funding limitations, procedure, for accomplishing project, staffing requirements, and allotment of resources

·  Conferring with project staff to outline work plan and assign duties, responsibilities, an scope of authority

·  Maintaining project documentation, modifying schedules and plans required. Preparing project status reports and keeping key stakeholders informed

·  Represents the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the president

·  Helps key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.

·  Improves quality results by studying, evaluating, and re-designing processes; implementing changes

·  Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

·  Enhances president's and corporation's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

·  Provides leadership to ensure continuous quality improvement in the continuing education department and program activities.

·  Provides leadership to the continuing education staff for entrepreneurial activities

·  Provides leadership in developing, implementing, and maintaining curriculum and programs that respond to community needs, prepare students for success

·  Initiates and manages special projects and assignments

·  Provides guidance to staff in policies and procedures which ensures that each department has clear and concise goals that support the success of continuing education as a whole

 

EDUCATIONAL BACKGROUND & LANGUAGE PROFICIENCY----------------------------------------------

Master of Business Administration and Specialize in Project Management| Saint Mary’s University of Minnesota, May, 2016

Bachelor of Science in Human Resource Management | Winona State University, August, 2015

Bachelor of Science in Business Administration and Management | Winona State University, December, 2011

CertificationTraining in Project Management Role

Bronze Certified at Mayo Clinic

Tourism Ambassador Program (CTA)

Four Certificate of appreciation for providing excellent customers service, staying in late to help with addition work loaded, Serving United Way advocate and being grateful support to the work team  with in the department

Extracurricular

Member of Project Management Institute (PMI)

Member of Chamber of Commerce

Lead Youth Mentor for Prince of Peace Vision Church 2012

Math and Biology Tutor at Rochester Community and Technical College (RCTC)

Board Member of Marketing Staff for The Reading Center Dyslexia Institute of Minnesota

 

Language         Fluent in Lahu & Conversant in Thai